On-Site Survey & Selection
Airflow, duct layout and standards-based equipment matching.
WEIDUN SERVICE SUPPORT
Service Support
Full-cycle support for commercial kitchen equipment, from selection to long-term maintenance.
As a professional oil smoke purifier manufacturer, Weidun provides end-to-end support for restaurant oil smoke purifier projects, from on-site analysis, equipment selection and installation support to cleaning, maintenance and after-sales service.
Pre-Sales Support
One-stop technical support from selection to construction for restaurants, canteens and contractors.
Customized Solutions
Integrated purification for large kitchens and restricted spaces.
Engineering Support
Dimensions, parameters and drawings for HVAC teams.
Project Quotation
Custom pricing and compliance consulting for commercial projects.
National Dealer Network
Find Local DealerLocal consultation, viewing and purchasing
Submit your city to find authorized dealers, stores and local service centers.
Installation & Commissioning
Standard installation and commissioning for stable equipment operation.
Standard Installation
New equipment positioning, duct connection, fixing and protection.
Power-On Commissioning
Calibrate airflow, electric field and operating parameters.
Compliance Guidance
Grounding, waterproofing, duct routing and fire safety.
Remote Assistance
One-on-one video guidance for remote and self-installation users.
After-Sales Support
Online submission, technical support, on-site repair and factory return.
Official After-Sales Portal
Enter After-Sales PortalSubmit once, unified tracking
Fault repair, maintenance booking, parts ordering and progress tracking.
Fault Repair
Remote diagnosis and on-site repair for startup failure, sparking and alarms.
Regular Maintenance
Electric field cleaning, dust removal and insulator maintenance.
Genuine Parts
Power supplies, electric fields, insulators, filters, locks and indicators.
Factory Repair
Factory testing and repair for core equipment faults.
Self-Service Center
Common documents and troubleshooting for quick reference.
Product Documentation
Request DocumentsIdentify symptoms first
For complex issues or safety risks, stop equipment and submit official service ticket.
Partner Services
Technical support, stocking, training and channel resources for partners.
Partner SupportProject technical Q&A, on-site assistance & custom solutions
Bulk parts & equipment replenishment
Product, installation & maintenance training
Brand materials, project assets & bid documents
Channel policies, partner benefits & project support
Brand Service Commitment
Original quality, clear standards and standardized service for long-term reliability.
Genuine Guarantee
All parts are original, ensuring safety and purification performance.
Clear Warranty
Clear warranty scope for unit and core components.
Fast Response
Online ticketing with nearest service center dispatch.
Compliance Support
Guide proper usage and regular maintenance for compliance.
Safety Notice
Do not disassemble or modify without authorization.
FAQ
Common questions about cleaning, maintenance, faults, parts and service.
How often should the purifier be cleaned?
Cleaning frequency depends on usage intensity, oil smoke levels and operating conditions. Regular inspection per the manual is recommended.
Can I continue using equipment with alarms or noise?
Not recommended without confirming the cause. Stop equipment and contact technical support.
What are out-of-warranty repair and parts fees?
Fees based on fault diagnosis, parts required and service type. Technicians explain before proceeding.
Can I purchase electric fields and power supplies separately?
Yes. Provide equipment model, nameplate information and parts requirements.
How to handle after-sales for stores in different cities?
Submit online ticket with your city. We coordinate with local service outlets.
What are mandatory installation compliance requirements?
Electrical grounding, weather protection, duct routing, fire safety and local environmental regulations.
How to find authorized local dealers?
Select dealer inquiry, enter city, and staff will provide authorized channel information.
How long after submitting a self-service ticket?
Tickets enter service queue upon submission. Response time varies. For emergencies call the hotline.
Service Request
Submit your information for dealer inquiry, fault repair, maintenance, parts or technical support.
